Industry update
Shanghai rolls out certified medical companion services for seniors
Shanghai says residents aged 60 and above can now use trained medical companions to help with hospital visits, navigation, communication and other practical steps during care journeys.
International Services Shanghai reported on June 29 that the city has launched a medical companion service for residents aged 60 and above. The service is designed to support older adults throughout hospital visits and related treatment procedures.
According to the official update, companion staff are expected to complete standardized training and may help patients navigate facilities, communicate with care teams, receive psychological support and manage practical steps around appointments and medication reminders.
For families planning rehabilitation, repeat consultations or longer recovery stays, this is a useful access development rather than a medical promise. Service scope, fees, district availability and subsidy rules can vary, so users should verify current arrangements directly with the published local provider list before making plans.